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New Patients

Graser Podiatry & Bunion Surgey Institute, strives to provide our patients with quality care and the highest standards of professionalism. The following office policies help us to maintain and achieve our goals.

APPOINTMENTS

Please call the office and we will be happy to schedule an appointment for you. A referral is required from the primary care provider or treating physicians if you are a new patient with a Managed Care Plan. For established patients, please contact our office to schedule an appointment. If your insurance requires you to have a referral from your primary care doctor, please call our office to make sure you have one on file. Patients with missing or no referrals will be responsible for the office visit charges.

All cancellations or reschedules of follow-up appointments require a 24-hour notice. Please note that failure to cancel appointments, or “no-show,” for three appointments may result in dismissal from the practice.

MEDICAL RECORDS AND FORMS

We strongly adhere to HIPAA regulations to maintain the confidentiality of our patients' medical records. Patient consent is required before records can be released to any insurance company, law office or any other entity. Our office will charge a fee for Records, forms and narrative letters due upon receipt. Please allow 3-5 business days for completion. Please fill out our Medical Release Form and fax to 830-253-0007.

pdf podiatry patient form downloadNew Patient Form / Boerne

pdf podiatry patient form downloadNew Patient Form / Hondo and Devine

pdf medical record form releaseMedical Record Release

BILLING AND INSURANCE 

Always bring your insurance card to your appointment and notify our staff with any changes of your information. Please be prepared to pay your copayment, coinsurance, and deductible prior to your appointment. We accept most health insurance; please see the Health Insurance Plans we are in-network with or CALL your Health Insurance for verification.

  • All co-pays, deductibles, co-insurances and previous balances are the financial responsibility of the patient and due at check in. If you are unsure of any, please contact your Health Insurance plan BEFORE your office visit.
  • Failure to give a 24-hour notice or repeated missed appointments or reschedules will also result in a $25.00 fee. The fee will be collected prior to your being seen for your next appointment.
  • All balances due from the patient are payable immediately. If you are unable to make payment in full, please speak to the billing office to make financial arrangements.
  • Insurance is filed as a courtesy to our patients. Please bring your card with you to each visit. If you have insurance but cannot produce a valid card, you will be considered a "self-pay" patient and payment in full will be expected at each visit until a valid card is produced. No insurance will be filed on services over 45 days old. 

We accept CASH, CHECK, and all MAJOR CREDIT CARDS. There will be a $30 charge for returned checks and patient will be required to pay by cash or credit card for future visits.

For questions about insurance or billing please contact our business office at (830) 253-0008.

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